Return and Refund Policy
🇬🇧 UK RETURNS
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We accept returns on UK orders within 14 days of delivery
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Items must be unused, in their original condition and packaging
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Returns must be requested within 14 days of purchase with proof of receipt
Please send your return to:
MISS CECILIA
408 Pinnacle Apartment
11 Saffron Central Square
London
CR0 2GL
United Kingdom
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Return postage is the customer’s responsibility
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We recommend using a tracked service, as we cannot be responsible for items lost in transit
🌍 INTERNATIONAL RETURNS
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International returns are accepted within 30 days of delivery
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Items must be unused, in their original condition and packaging
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Returns requested after 30 days will not be eligible for a refund
Please send your return to:
MISS CECILIA
408 Pinnacle Apartment
11 Saffron Central Square
London
CR0 2GL
United Kingdom
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Return postage costs are the customer’s responsibility
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We strongly recommend using a tracked and insured service, as we cannot be responsible for lost or delayed parcels
📦 CONDITION OF RETURNS
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All returned items must be securely packaged
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For safety, please return jewellery in a padded envelope or box
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Items showing signs of wear may not be eligible for a refund
💳 REFUNDS
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Once your return is received and inspected, we will notify you by email
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Approved refunds will be processed to your original payment method
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Please allow 5–7 business days for refunds to appear, depending on your bank or payment provider
✉️ NEED HELP?
If you have any questions about returns or refunds, please contact us at:
hello@misscecilia.co.uk
We’re always happy to help.